Revision Policy
The number of revisions included depends on your selected package. You are entitled to request revisions as outlined in your package details. Our goal is to deliver high-quality services, and we will continue making revisions until your expectations are met. No additional charges will apply unless a complete redesign of the initial concept is requested. Revised designs will be delivered within 48 hours.
Turnaround Time
Our standard turnaround time for most design services is 48-72 hours per iteration. This timeframe applies to each stage of the design process rather than the entire project. Revisions may take a minimum of 48 hours (2 business days).
For example:
- Orders or revision requests placed on Monday will be delivered by Wednesday.
- Orders or revision requests placed on Friday will be delivered by Tuesday.
100% Money-Back Guarantee
We offer a 100% money-back guarantee under specific conditions:
- If you are dissatisfied with the initial design concepts, you may request a full refund.
Refund Policy
Refunds will not be issued if:
- The request is made more than 7 days after the purchase date.
- A custom or special package was selected.
- The primary design concept has been approved.
- A logo has been finalized.
- A website has been designed, developed, and deployed live.
- Revisions have been requested.
- The cancellation is due to reasons unrelated to the project.
- No contact has been made with the company for over two weeks.
- Policies have been violated.
- Another company or designer has been approached for the same project.
- The creative brief lacks required details.
- A complete design overhaul has been requested.
- The request falls outside the designated refund time frame.
- The business has closed, changed names, or rebranded.
- Refunds are requested due to reasons unrelated to our services (e.g., change of mind, internal disagreements).
Clients who have accepted multiple revisions may qualify for a 50% refund upon review. Refunds on service bundles apply only to the dissatisfied service, not the entire package. Cancellations before project initiation may be subject to a 33% administrative fee. Upon refund issuance, all rights to the designs revert to us. Refund requests must be submitted via phone, live chat, or email. If a project is canceled for non-service-related reasons, a refund request must be made within 24 hours of order placement.
Quality Assurance Policy
We strive to deliver high-quality, well-researched, and professionally crafted designs that meet client requirements.
100% Satisfaction Guarantee
Our unlimited revision policy ensures complete satisfaction within package limitations. We will revise the design until expectations are met.
Delivery Policy
- Completed designs will be delivered through the designated account and confirmed via email.
- Standard turnaround time is a minimum of 2 business days.
- Websites will be made live only after full payment clearance.
- Urgent or rush orders require prior consultation with our support team.
Design Ownership & Rights
- Clients retain full ownership of finalized designs.
- Clients do not own materials created during the revision process.
Content Creation & Population
We do not provide content creation or population services unless explicitly agreed upon. Additional services may include:
- Custom text and images for websites.
- Stock imagery acquisition (subject to client approval).
- Product details provided by the client.
We are not liable for similarities between stock images and other online content.
NDA & Reputation Management Policy
- We maintain confidentiality regarding project details and client information.
- Both parties agree not to defame each other post-project completion.
Record Maintenance
- Finalized designs will be stored for accessibility in case of misplaced orders.
Customer Support
- Our support team is available Monday – Friday, 9 AM – 5 PM GMT.
- Queries outside business hours should be submitted via email.
Technical Support Policy
We provide basic technical guidance for:
- Website deployment (hosting via our third-party provider or client’s server).
- CMS user manuals (training not included).
- Email setup instructions (installation support not provided).
We are not responsible for hosting/server issues on third-party platforms.
Communication Policy
- Official communications, including feedback, revisions, and refund requests, must be made through our designated communication channels.
- We are not liable for issues arising from unauthorized communication methods.
Domain & Hosting
- Domain and hosting services are provided free with eligible packages.
- Email accounts included with website packages can be configured with third-party software.
- For any concerns, please contact our support team via official channels.
